Support Packages

About TerminalCare

TerminalSolutions is proud to offer our TerminalCare plans to you. Our plans are built to offer a range of services to match your needs. Whether you want to keep it basic with a TerminalCare plan, or want confidence in a predictable budget with our TerminalCare Infinite plan, we can meet your needs.

TerminalCare
Remote support for your team:
– Limited hours of remote support
– TerminalCare Monitoring
– Yearly audit and report
– Access to password management vault (read-only)
– Access to customer portal for ticket management
Additional Services & Charges
– Limited pool of remote support hours; additional hours will be billed at $150/hour
– Fixed-rate quotes for infrastructure changes and projects
– Discounted rates for onsite visits at approved locations
Additional charges will apply for After Hours Support, Monthly Reporting and Disaster Planning
TerminalCare support is available during normal business hours.
TerminalCare Plus
Everything in TerminalCare Plan plus:
– Unlimited remote support
– Remote support for projects and infrastructure changes (onsites charged if needed)
– One half-day onsite at approved locations per month (onsites do not carry over from month to month)
Additional Services & Charges
– Discounted rates for additional onsite visits at approved locations
Additional charges will apply for After Hours Support, Monthly Reporting and Disaster Planning
TerminalCare support is available during normal business hours.
TerminalCare Infinite
Everything in TerminalCare Plus Plan plus:
– Unlimited onsite support at approved locations
– Remote and onsite support for projects and infrastructure changes
– Service Level Agreements
– Dedicated account manager
– Yearly audit and report will be conducted onsite
Additional Services & Charges
Additional charges will apply for After Hours Support, Monthly Reporting and Disaster Planning
TerminalCare support is available during normal business hours.

Is TerminalCare not quite right for you?
Book an On Demand session today or talk to us about your project needs!

Still have questions? Call us!