Our Service Level Agreement (SLA) defines the obligations of TerminalSolutions and the Customer in regard to service scope, availability, and performance commitments, specifically initial response times for support tickets.
Our Standard SLA applies to all TerminalCare Complete customers.
Priority SLA is available for Customers who wish their team to have access to expedited response times.
Does your organization have a C-level executive or individual user who would benefit from a priority response time? Ask about our VIP Response Time add-on.