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Support Packages

About TerminalCare

As a premier Managed Service Provider, TerminalSolutions is proud to offer TerminalCare plans that offer a range of services to match your needs. Whether you want the confidence of knowing that your network is in good hands, or you need full-scale support for your team, we have a TerminalCare plan for you.

TerminalCare Connect
Essential management of your UniFi or Meraki network stack
TerminalCare Core
Foundational coverage of your core IT infrastructure and security services
TerminalCare Complete
Comprehensive support for your IT infrastructure and your team
Network Design & Management✓✓✓
UniFi™ & Meraki Integration✓✓✓
Multi-Site SD-WAN Management✓✓✓
Hybrid Cloud Connectivity✓✓✓
Network Security & Segmentation✓✓✓
Remote Workforce Access✓✓✓
ISP & Vendor Management✓✓✓
Proactive Network Monitoring✓✓✓
Terminal Baseline*✓✓
Device Monitoring & Management*✓✓
Email System Management*✓✓
Cloud & Local Storage Management*✓✓
Security Software Management*✓✓
Endpoint Detection and Response (EDR) Management*✓✓
Identity Threat Detection and Response (ITDR) Management*✓✓
AI-Based Email Spam Filtering Management*✓✓
Security Awareness Training (SAT) Management*✓✓
Automated Antivirus Management*✓✓
SaaS Management*
SaaS App User Management*limited**limited**
SaaS License Management*limited**limited**
SaaS Security Reviews for 2FA/MFA*limited**limited**
VOIP Phone System Management*limited**limited**
End User Support✓
User Device Onboarding & Offboarding✓
User Device Management & Configuration✓
Printer Support✓
VPN Management*✓
Onsite Support
Prepaid Onsite Supportoptional add-on
As-Used Onsite Supportdiscounted per event cost
Service Level Agreement (SLA)
Standard SLA✓
Priority SLAadditional per user cost
VIP User Supportadditional per VIP user cost
TerminalCare Connect
Essential management of your UniFi or Meraki network stack
Network Design & Management
✓
UniFi™ & Meraki Integration
✓
Multi-Site SD-WAN Management
✓
Hybrid Cloud Connectivity
✓
Network Security & Segmentation
✓
Remote Workforce Access
✓
ISP & Vendor Management
✓
Proactive Network Monitoring
✓
Terminal Baseline*
Device Monitoring & Management*
Email System Management*
Cloud & Local Storage Management*
Security Software Management*
Endpoint Detection and Response (EDR) Management*
Identity Threat Detection and Response (ITDR) Management*
AI-Based Email Spam Filtering Management*
Security Awareness Training (SAT) Management*
Automated Antivirus Management*
SaaS Management*
SaaS App User Management*
SaaS License Management*
SaaS Security Reviews for 2FA/MFA*
VOIP Phone System Management*
End User Support
User Device Onboarding & Offboarding
User Device Management & Configuration
Printer Support
VPN Management*
Onsite Support
Prepaid Onsite Support
As-Used Onsite Support
Service Level Agreement (SLA)
Standard SLA
Priority SLA
VIP User Support
TerminalCare Core
Foundational coverage of your core IT infrastructure and security services
Network Design & Management
✓
UniFi™ & Meraki Integration
✓
Multi-Site SD-WAN Management
✓
Hybrid Cloud Connectivity
✓
Network Security & Segmentation
✓
Remote Workforce Access
✓
ISP & Vendor Management
✓
Proactive Network Monitoring
✓
Terminal Baseline*
✓
Device Monitoring & Management*
✓
Email System Management*
✓
Cloud & Local Storage Management*
✓
Security Software Management*
✓
Endpoint Detection and Response (EDR) Management*
✓
Identity Threat Detection and Response (ITDR) Management*
✓
AI-Based Email Spam Filtering Management*
✓
Security Awareness Training (SAT) Management*
✓
Automated Antivirus Management*
✓
SaaS Management*
SaaS App User Management*
limited**
SaaS License Management*
limited**
SaaS Security Reviews for 2FA/MFA*
limited**
VOIP Phone System Management*
limited**
End User Support
User Device Onboarding & Offboarding
User Device Management & Configuration
Printer Support
VPN Management*
Onsite Support
Prepaid Onsite Support
As-Used Onsite Support
Service Level Agreement (SLA)
Standard SLA
Priority SLA
VIP User Support
TerminalCare Complete
Comprehensive support for your IT infrastructure and your team
Network Design & Management
✓
UniFi™ & Meraki Integration
✓
Multi-Site SD-WAN Management
✓
Hybrid Cloud Connectivity
✓
Network Security & Segmentation
✓
Remote Workforce Access
✓
ISP & Vendor Management
✓
Proactive Network Monitoring
✓
Terminal Baseline*
✓
Device Monitoring & Management*
✓
Email System Management*
✓
Cloud & Local Storage Management*
✓
Security Software Management*
✓
Endpoint Detection and Response (EDR) Management*
✓
Identity Threat Detection and Response (ITDR) Management*
✓
AI-Based Email Spam Filtering Management*
✓
Security Awareness Training (SAT) Management*
✓
Automated Antivirus Management*
✓
SaaS Management*
SaaS App User Management*
limited**
SaaS License Management*
limited**
SaaS Security Reviews for 2FA/MFA*
limited**
VOIP Phone System Management*
limited**
End User Support
✓
User Device Onboarding & Offboarding
✓
User Device Management & Configuration
✓
Printer Support
✓
VPN Management*
✓
Onsite Support
Prepaid Onsite Support
optional add-on
As-Used Onsite Support
discounted per event cost
Service Level Agreement (SLA)
Standard SLA
✓
Priority SLA
additional per user cost
VIP User Support
additional per VIP user cost

Services not included in the above plans may be provided as one-off projects at additional cost. Our On Demand booking options are available for end user and onsite support where not otherwise included in Customer’s plan.

*Customer is responsible for all hardware or vendor subscription costs, and the above services are dependent on active subscriptions. TerminalSolutions reserves the right to require migration to alternate vendors for these services to ensure effective support for the Customer.

**TerminalSolutions will provide limited management of a mutually agreed-upon list of apps to be managed, which may be updated from time to time.

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866.433.9611

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