TerminalCare
Remote support for your team:
– Limited hours of remote support
– TerminalCare Monitoring
– Yearly audit and report
– Access to password management vault (read-only)
– Access to customer portal for ticket management
Additional Services & Charges
– Limited pool of remote support hours; additional hours will be billed at $150/hour
– Fixed-rate quotes for infrastructure changes and projects
– Discounted rates for onsite visits at approved locations
TerminalCare Plus
Everything in TerminalCare Plan plus:
– Unlimited remote support
– Remote support for projects and infrastructure changes (onsites charged if needed)
– One half-day onsite at approved locations per month (onsites do not carry over from month to month)
Additional Services & Charges
– Discounted rates for additional onsite visits at approved locations
TerminalCare Infinite
Everything in TerminalCare Plus Plan plus:
– Unlimited onsite support at approved locations
– Remote and onsite support for projects and infrastructure changes
– Service Level Agreements
– Dedicated account manager
– Yearly audit and report will be conducted onsite
Additional Services & Charges
