Version 2026.08.01
You have requested Lake Broadmoor, LLC, a Texas limited liability company, doing business as TerminalSolutions (“TerminalSolutions”) to perform information technology (IT) support services either remotely or onsite at your location. As a condition of TerminalSolutions agreeing to provide the services requested, you are required to accept the current TerminalSolutions IT Services Agreement and these Service Terms (collectively, the “Agreement“).
For the purposes of this Agreement, “you” and “Customer” shall mean the person entering into this Agreement as well as any entity on behalf of whom the person is acting, on a joint and several basis.
All On Demand services performed by TerminalSolutions for you will be subject to this Agreement. You unconditionally accept this Agreement upon booking or requesting On Demand services from TerminalSolutions in any format.
TerminalSolutions will only perform the services at the time and place that you have requested in your order and paid for in advance. You may request TerminalSolutions to provide additional or different services subject to buying additional hours of service in the same manner that you requested this pending work. TerminalSolutions reserves the right to refuse any work that you request for any reason subject to Section 1.D. of the TerminalSolutions IT Services Agreement. If an On Demand appointment is refused for safety reasons, a partial refund will be processed to cover travel costs.
You are paying for TerminalSolutions’ service time, not a particular result. TerminalSolutions cannot and does not guarantee any result from its services. TerminalSolutions will perform its services professionally and make a good faith effort to achieve your goals subject to receipt of your payment for services as provided in Section 2 and the conditions of your IT infrastructure and budget constraints.
You are purchasing a certain number of hours of service from TerminalSolutions. Hours purchased are not refundable. If the service you requested takes more hours than you purchased, TerminalSolutions may require you to purchase more hours prior to performing any service or require payment at the time of the service in its sole discretion. Your failure to pay as required by TerminalSolutions will result in an immediate work stoppage. Work includes but is not limited to time spent providing advice, guidance and assistance to and developing solutions for the Customer over any communication medium (e.g., telephone calls, emails, and texts). Hours worked will be calculated beginning at the time TerminalSolutions’ consultant(s) arrives at the Customer’s Location (or begins working if done remotely or away from Customer’s location) and ending at the time the consultant(s) departs the Customer’s Location (or at the time Consultant stops working if done remotely or away from Customer’s location).
Customer will pay for all hardware, software, subscriptions, and supplies in addition to the service fees. If TerminalSolutions performs any services without prepayment, TerminalSolutions will invoice you for all services and costs. All invoices for On Demand services are due upon receipt. Late payments are subject to the terms of Section 2. E. of the TerminalSolutions IT Services Agreement.
Customers may address billing disputes to accounting@terminal.solutions. TerminalSolutions will make timely response to billing disputes and may apply credits to customer’s future bills to address concerns. No credit will be issued to a past bill unless the bill was issued in error. TerminalSolutions will not consider billing disputes initiated 90 days or more after the date of the invoice.
Upon TerminalSolutions confirmation of your scheduled appointment, your service date and time will be reserved. Appointments start when the TerminalSolutions consultant is available to you or arrives at your location even if you are not ready or unavailable. All appointments must be rescheduled at least two (2) hours prior to the scheduled start time or the payments made for the booking will be forfeited and rescheduling will require a new appointment and the purchase of additional hours.
TerminalSolutions does not guarantee any minimum uptime of Customer’s IT systems, nor does it guarantee any stated response time.
Due to the nature of On Demand services, the person requesting the services will be considered the Primary Contact, Billing Contact and Support POC as per Section 1.H. of the TerminalSolutions IT Services Agreement, and all notices required to be given must be in writing and delivered by electronic mail to the e-mail address listed below:
If to TerminalSolutions: owner@terminal.solutions
If to Customer: At the email address provided upon booking the reservation
By booking an On Demand session, you acknowledge and confirm that you have authority to bind the entity or person on whose behalf you are entering into this Agreement. In either case, you agree to be personally responsible for any unpaid amounts due and owning under this Agreement for any support request or booking now or in the future.