FAQs

YOU’VE GOT QUESTIONS. WE’VE GOT ANSWERS.

Sometimes you need an answer. Other times you just need help. If you don’t find what you’re looking for in our FAQs, please feel free to reach out to us.

Do You Offer MSP Packages?

We customize our solutions for our customers’ needs. We offer everything from break/fix solutions to fixed-price projects to MSP services through our TerminalCare plans. Tell us what you’re looking for and we’ll work with you to find a solution.

Do You Do Remote Support?

Yes! Usually the quickest and cheapest solution is an immediate remote session. Our markets boast a fully staffed HelpDesk during normal business hours.

Where Do You Provide Onsite Support?

With a dedicated onsite presence in Texas and Illinois, we support clients nationwide through our advanced remote helpdesk and infrastructure management tools. We offer reasonable travel packages for onsite support nationwide.

Do You Support PCs?

Yes! While we are passionate advocates that life in the Apple ecosystem is superior, we recognize that Windows devices play an essential role in many businesses. We offer a range of services for our PC customers and we are happy to discuss support for their users.